Urban Company Technician: The incident took place in Gurugram. The man claimed that he had called a technician from Urban Company as the TV in his house was damaged. The technician broke the place to make the TV. When the man complained to the company, he got a surprising response.
On social media platform X, a person shared pictures of the broken TV and said that his friend had called a technician from Urban to fix the TV, but he broke the TV worth Rs 40,000. When she complained to him, he demanded Rs 10 lakh as compensation. This post went viral on social media.
A screenshot of the conversation with customer care has also been shared in which the owner of the TV is saying that I am a premium customer. Your technician came and broke the TV and left. The price of the TV is 40 thousand and you are offering me 10,000. That’s less than 25 percent. “This is our final decision. The man also talked about taking legal action but no hearing was held.
Another customer care employee said, “I can understand that there is a big loss, we are sad and ashamed of this, but due to the policies, we cannot give more than 10 thousand. However, the amount of compensation was later increased to Rs 20000. To this Akash said that he was saying that due to policies he could not give more than 10000 thousand, now he is giving 20 thousand. There is no such policy.
After this post went viral on social media, people are advising the TV owner named Akash to go to the consumer forum. One wrote that one should go to the consumer forum and complain about it. A case should be filed against the company. Another wrote, “We should always read all the terms and conditions carefully. One wrote that one should always read the rules carefully as their app has given complete information about it.