A young man from Rajasthan fought a long battle for a refund of ₹2. A young man named Sujit Swami fought for 5 years for a refund of ₹2 from the Railways. Their fight has not only benefited them but also 2.98 other consumers. In this case, the railways had to pay Rs 2.43 crore. The story begins in 2017. In 2017, Sujit had booked a ticket from Kota to New Delhi in the Golden Temple Mail.
He could not travel as he was waiting for a ticket. And they cancelled their tickets. After cancelling the ticket which was priced at Rs 765, Sujith got a refund of Rs 665. Sujith said that the Railways has reduced the fare by ₹100 instead of ₹65. The Railways collected an additional amount of ₹35 in the name of service tax. Sujith raised his voice in this regard. After this, in the year 2019, 33 rupees were added to Sujit’s account. But Singh was not satisfied.
Long fight for Rs 2 refund
They wanted a refund of ₹35. He got back Rs 33 by the railways. And to get ₹2 back, Sujith started a fight. He filed another RTI in July 2019, seeking a refund of ₹2 of his own as well as the excess amount collected from all consumers. Sujit used to get information about the status of the refund through RTI every two months.
Reached out to Prime Minister
The matter was taken up by Sujeet Swami, a resident of Mahavir Nagar in Kota, and the matter reached the Financial Commissioner and Secretary, Government of India, Ministry of Railways, Secretary, Ministry of Finance, IRCTC and Deputy Director, Passenger Marketing, GST Council, Railway Board. He also tagged Prime Minister Narendra Modi, Home Minister Amit Shah and Finance Minister Nirmala Sitharaman in his tweet.
Refunds received by May 30
Finally, on May 27, 2022, I got a call from an IRCTC official. He apprised Sujit about the clearance given by the Railways for refund of all consumers. The officer also took Sujit’s bank account details.
On May 30, 2022, two refunds were credited to his account. Thus ended Sujith’s 5-year-long battle. To thank the government, he transferred Rs 535 to the PM Care Fund.